Master Zero – 10 Year Limited Warranty
At Master Marble, we want you to enjoy your benchtop for years to come. That’s why we back every Master Zero mineral surface with a 10-year limited warranty from the date of installation.
This warranty applies to defects caused during the manufacture of the slab – not the cutting, polishing, or installation (that’s the responsibility of your chosen stonemason).
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What We Cover
- Manufacturing defects in the slab
- Replacement, repair, or refund for defective material (material only – not fabrication or installation)
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What’s Not Covered
- We love our product, but it’s not indestructible. This warranty doesn’t cover:
- Work done by anyone other than Master Marble
- Fabrication or installation issues
- Outdoor use, BBQ areas, or poolside installations
- Colour changes from lighting, sun exposure, or UV rays (use a UV window film if exposed to direct sunlight)
- Surface changes from sealers, colour enhancers, or harsh chemicals
- Heat damage from hot pots, pans, or appliances placed directly on the surface
- Chips, cracks, or bowing from misuse, heavy impact, or improper support
- Staining from spills left too long (e.g. wine, turmeric, beetroot)
- Variations in colour, pattern, or veining — these are natural and part of the product’s character
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Care & Maintenance Tips
Follow these simple steps to keep your benchtop looking beautiful:
- Always use a chopping board — never cut directly on the surface
- Use trivets or heat mats under hot pots and appliances
- Wipe spills immediately (especially dark or strong-coloured liquids)
- Clean daily with a pH-neutral cleaner or our Master Zero Spray Cleaner
- Avoid harsh chemicals and abrasive cleaners
- Don’t sit, stand, or climb on your benchtop
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Making a Claim
If you believe there’s a manufacturing defect:
- Contact us within 28 days of noticing the issue
- Provide proof of purchase, photos, and a description of the problem
- Our warranty team will assess your claim and arrange the next steps
