Privacy Policy

Effective date: 04/08/2026

Master Marble respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Master Marble collects, uses, stores and discloses personal information when you visit our website, contact us, submit an enquiry or interact with our advertising and lead forms.

1. Who we are

Master Marble is a stone slab supplier based in Sydney, Australia.

Business name: Master Marble
Address: 101 Fairford Road, Padstow NSW 2211
Email: info@mastermarble.com.au
Phone: 02 9790 8790
ABN: 70 676 470 803

2. Personal information we collect

We may collect personal information that you provide to us, including:

• Your name
• Email address
• Phone number
• Business name
• Job title and trade details
• Enquiry details, including the stone, product or project you are interested in
• Information you provide when contacting us by phone, email, social media, website form or lead form

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and interactions with our website or advertising. This information may be collected through cookies, analytics tools and similar technologies.

3. How we collect personal information

We collect personal information when you:

• Submit an enquiry through our website
• Request pricing, stock availability, samples or information
• Submit a Google, Meta or other advertising lead form
• Contact us by phone, email, social media or in person
• Subscribe to marketing communications
• Visit or interact with our website

4. Why we collect and use your information

We may use your personal information to:

• Respond to your enquiry and provide requested information
• Confirm slab availability, product information and trade pricing eligibility
• Contact you regarding your enquiry, project or account
• Provide customer service and improve our products, website and services
• Send relevant marketing communications where permitted by law
• Measure and improve the performance of our website, advertising and campaigns
• Meet legal, regulatory and business requirements

Master Marble supplies slabs to trade customers. Pricing is provided to stonemasons and eligible trade customers only.

5. Marketing communications

Where permitted by law, we may send you marketing emails, newsletters, product updates, stock arrivals or promotional information that may be relevant to your business.

You may opt out of marketing communications at any time by clicking the unsubscribe link in an email or contacting us at info@mastermarble.com.au. Even if you opt out of marketing, we may still contact you about an active enquiry, order or business relationship.

6. Disclosure of personal information

We may disclose personal information to trusted service providers who help us operate our business, website and marketing activity. This may include:

• Website hosting, IT and email providers
• Customer relationship management and marketing platforms
• Analytics and advertising providers, including Google and Meta
• Professional advisers, such as accountants, lawyers and insurers
• Government authorities or other parties where required or permitted by law

We do not sell personal information.

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately.

7. Cookies and analytics

Our website may use cookies and similar technologies to help it function, understand website traffic and improve advertising relevance.

Cookies may collect information about how you use our website. You can manage or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

8. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the security of information submitted online.

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, or as required by law.

9. Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at info@mastermarble.com.au. We may need to verify your identity before responding.

10. Complaints

If you have a privacy concern or complaint, please contact us at info@mastermarble.com.au with details of your concern. We will review and respond as soon as reasonably possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect from the date it is posted.

12. Contact us

For privacy-related enquiries, please contact:

Master Marble
101 Fairford Road, Padstow NSW 2211
Email: info@mastermarble.com.au
Phone: 02 9790 8790